EXCHANGE POLICY (NO RETURNS)
Shade And Thread
Effective Date: 8 April, 2026
We do not offer returns, but we do offer exchanges under specific conditions.
Eligibility for Exchange
You may request an exchange if:
- The product is unused, unworn, and in original condition
- Tags and packaging are intact
- The request is made within 7 days of delivery
Non-Exchangeable Items
- Products purchased on sale or discount
- Used, damaged, or altered items
- Items without original packaging
Exchange Process
- Email us at admin@shadeandthread.com within 7 days of delivery
- Provide your order number and reason for exchange
- Once approved, we will guide you through the process
Exchange Conditions
- Exchanges are subject to stock availability
- Customers may need to bear shipping charges
- Only size exchange is allowed (unless item is defective)
Damaged or Incorrect Product
If you receive a damaged or incorrect item:
- Contact us within 24 hours of delivery
- Share clear images/videos as proof
We will resolve it at no additional cost.